Salesforce‘s CRM Agentforce platform, leveraging artificial intelligence (AI) for customer service automation, has secured over 4,000 paid deals and 8,000 total deployments within just two quarters. The platform has surpassed $100 million in annual recurring revenue, indicating strong early demand. Recently, 30% of Agentforce’s bookings came from existing customers, highlighting its effectiveness and potential for further growth.
To capitalize on this success, Salesforce plans to hire more sales personnel and implement a new pricing model for easier scalability. Competition from companies like Microsoft and Oracle is intensifying, as they integrate AI into their offerings, yet Salesforce aims to maintain its lead by delivering value and enhancing the product.
Shares of Salesforce are down 20.4% year-to-date, contrasting with a 9.2% rise in the Zacks Computer – Software industry. Currently, Salesforce trades at a forward price-to-earnings ratio of 22.65, significantly below the industry average of 32.67. The Zacks Consensus Estimate for Salesforce’s fiscal 2026 and 2027 earnings forecasts a year-over-year increase of approximately 10.7% and 11.2%, respectively.
