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Chewy, Inc. reported a year-over-year increase in active customers, reaching 20.9 million by the end of Q2 fiscal 2025, a 4.5% rise, with 150,000 new customers added sequentially. The growth is driven by its Autoship subscription services, which saw nearly 15% growth in sales, totaling $2.58 billion and now representing 83% of total net sales.
In Q2, the Net Sales Per Active Customer (NSPAC) increased 4.6% year-over-year to $591. Chewy+ members demonstrated higher engagement metrics, boosting participation rates in Autoship subscriptions. The company’s management noted improvements in customer retention and the rate at which new subscriptions are added, indicating enhanced customer loyalty and engagement.
Chewy’s fiscal outlook reflects continued growth, with earnings projected to rise by 22.1% and 20.7% in fiscal 2026 and 2027, respectively. Despite a 0.6% decline in CHWY shares year-to-date, industry performance is up by 4.4%.
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