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UnitedHealth Group Incorporated (UNH) is introducing AI-powered virtual assistance to enhance member interactions with healthcare services. The initiative aims to streamline processes such as checking claim statuses, accessing coverage information, and finding in-network doctors, responding to customer demands for faster and more user-friendly digital experiences.
Key features of this new ecosystem include a natural language conversation AI that assists members with their queries, as well as a Claims Assistant AI that simplifies out-of-network claim submissions. This approach is expected to lower the volume of call-center interactions and enhance satisfaction among users.
So far in 2023, UNH shares have decreased by 34.6%, while the industry has faced a 29.2% decline. The company’s forward price-to-earnings ratio stands at 18.9, above the industry average of 15.5. The Zacks Consensus Estimate for UnitedHealth’s 2025 earnings is projected at $16.29 per share, marking a 41.1% decline compared to the previous year.
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