SoundHound AI’s Expanding Voice Technology
SoundHound AI (NASDAQ: SOUN) is enhancing its voice chatbot technology to handle restaurant orders more effectively and aims to expand beyond this niche. Currently, its restaurant platform boasts 85% faster service times and is 32% more accurate than human employees, yielding cost savings of $58,000 per location annually.
The company, however, faces significant challenges in transitioning to a broader market. SoundHound has doubled its share count over the last three years as it seeks capital, but it risks falling behind established competitors if it can’t access sufficient customer interaction data for training its AI.
If successful, the company could penetrate various customer service sectors beyond restaurants, but it needs to develop a more comprehensive agentic AI capable of nuanced interactions, which may prove daunting without the right data infrastructure.
