ISG’s Report to Analyze Workday Ecosystem Providers’ Competitiveness

Upcoming ISG Provider Lens™ report will analyze the strengths and competitive positioning of Workday provider partners

Information Services Group (ISG) III, a global technology research and advisory firm focused on AI, has initiated a study to assess the strengths and competitive positioning of its partners servicing the Workday human capital management (HCM) ecosystem.

This research will culminate in a series of detailed ISG Provider Lens™ reports titled “Workday Ecosystem,” which are scheduled for publication in September 2025. These reports will examine how providers harness AI-driven solutions such as Workday Illuminate, alongside predictive analytics and intelligent process automation, to streamline HR functions and enhance workforce productivity for enterprises.

Enterprise clients will find this report useful for assessing current vendor relationships and potential opportunities, while ISG advisors will utilize the information to recommend providers to their buy-side clients.

The forthcoming Workday Spring 2025 release promises over 350 new features, including innovations like Workday Illuminate, Workday Orchestrate, and AI agents for HR and finance. These developments are expected to transform how digital HCM services are delivered and experienced by enterprise clients. The Built on Workday initiative, launched in mid-2024, has already allowed partners to create specialized applications that enhance the ecosystem’s HCM and finance capabilities.

“Workday’s exceptional user experience has helped it secure over 40 percent of the cloud HCM market,” commented Aman Munglani, director and principal analyst at ISG Provider Lens Research. “The advent of AI agents for HR and finance is set to revolutionize business models in enterprises, underlining Workday’s dedication to innovation and improved user satisfaction.”

To gather insights, ISG has distributed surveys to over 70 Workday ecosystem providers across the U.S., Europe, and APAC markets. Collaborating with ISG’s global advisors, the research team will create four quadrants representing the Workday HCM services that enterprises typically purchase:

• Transformation Services: Providers are evaluated based on their capabilities in consulting, strategy, and advisory services focused on digital HCM transformation, adoption of new technologies, and organizational change management. Leaders in this category aid clients in accelerating their digital transformation and quickly realizing value by addressing industry-specific challenges.

• Deployment and Integration Services: This quadrant assesses providers on their expertise in implementing core and Phase X processes, data migration, and integrations with CRM, ERP, and other enterprise systems. Providers here showcase deep functional expertise and a strategic approach to analyzing deployment readiness while overcoming unique industry challenges.

• Performance and Optimization Services: This quadrant studies providers’ skills in managing and optimizing Workday environments, focusing on application management, change management, release management, and business-specific customization. Key evaluation criteria include transparency, flexibility, and scalability.

• Innovation on Workday: This category evaluates providers capable of developing custom applications on the Workday Extend platform, utilizing AI components from Workday Illuminate. Providers are judged on their proficiency in creating client-specific and industry-focused applications and hosting them in the Workday Marketplace.

The geographically targeted reports will analyze the global Workday HCM ecosystem, detailing available products and services in the U.S., Europe, and APAC regions. ISG analysts Ashwin Gaidhani (U.S., APAC) and Gaurang Pagdi (Europe) will lead this report’s authorship.

A complete list of identified providers and additional study details can be found in the digital brochure. Companies not listed as Workday ecosystem providers are encouraged to contact ISG to participate in the study.

All 2025 ISG Provider Lens™ evaluations will feature comprehensive customer experience (CX) data, which measures actual enterprise experiences with specific provider services and solutions, derived from ISG’s ongoing CX research. Enterprise customers are welcome to share their experiences about a specific provider or vendor by completing an online survey, and participants will receive a copy of the report in exchange for their feedback.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series stands out as the only evaluation of service providers that merges data-driven research with market analysis, alongside insights from ISG’s global advisory team. Enterprises will gain valuable detailed data and market analysis to inform their sourcing partner selections, while ISG advisors will validate their market knowledge through these reports to advise their enterprise clients effectively. The research currently highlights providers operating across various regions globally, including Europe, the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia, and Singapore/Malaysia, with plans for future expansions. For more information on ISG Provider Lens research, please visit this webpage.

About ISG

ISG III is a technology research and advisory firm that emphasizes AI. As a reliable partner to over 900 clients, including 75 of the world’s top 100 enterprises, ISG leads in technology and business services and leverages AI to help organizations attain operational excellence and swift growth. Founded in 2006, the firm is recognized for its proprietary market data, provider ecosystem expertise, and the efforts of its 1,600 professionals working globally to help clients maximize their technology investments.

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Press Contacts:

Will Thoretz, ISG

+1 203 517 3119

[email protected]

Julianna Sheridan, Matter Communications for ISG

+1 978 518 4520

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