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Salesforce (CRM) launched its Agentforce 360 platform on [date not provided], aimed at integrating humans and AI agents in a single system to enhance productivity across sales, service, marketing, and IT departments. This new platform builds on previous Agentforce releases and combines core products including Data Cloud, Customer 360, and Slack.
In Q2 of fiscal 2026, Salesforce reported a 60% increase in customers transitioning from pilot projects to full production of Agentforce. Companies like FedEx, Reddit, and Under Armour are already leveraging the platform to improve customer operations and sales engagement. Additionally, annual recurring revenues from AI and Data Cloud reached $1.2 billion, a 120% year-over-year increase, with new flexible pricing options making up approximately 80% of bookings.
Salesforce’s shares have declined 28.1% year-to-date, despite the Zacks Consensus Estimate showing projected revenue growth of 8.8% and 9.0% for fiscal 2026 and 2027, respectively. The forward price-to-earnings ratio stands at 20.28, significantly below the industry average of 33.22.
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