Salesforce’s AI Strategy: Will It Revitalize CRM Sales Growth?

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Salesforce, Inc. (CRM) reported a 12% year-over-year revenue increase in Q4 of fiscal 2026, marking a rebound after six quarters of single-digit growth. Its Agentic AI initiative, particularly the Agentforce platform, contributed to this resurgence, generating $2.9 billion in recurring revenue and an 800 million surge specifically from Agentforce, representing a 169% increase year-over-year.

As of the end of Q4, Salesforce’s remaining performance obligations stood at $35.1 billion, a 16% increase year-over-year, largely from larger deals and renewals. The company anticipates fiscal 2027 revenues will grow by 10-11%, while the Zacks Consensus Estimate projects a 10.9% increase.

Despite these gains, Salesforce shares have fallen 30.1% over the past year compared to a 5.1% decline in the Zacks Internet – Software industry. The forward price-to-earnings ratio for Salesforce is 14.67, significantly below the industry average of 27.42.

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