Salesforce, Inc. has reported significant growth in its Agentforce platform, achieving nearly $800 million in annual recurring revenues (ARR) during the fourth quarter of fiscal 2026, representing a 169% year-over-year increase. The platform, which automates various business tasks using AI-powered agents, has also surpassed 29,000 deals, indicating a strong demand from enterprise customers. The combined ARR from Agentforce and another platform, Data 360, has exceeded $2.9 billion, a growth of over 200% year over year.
With AI-related bookings predominantly coming from current clients—over 60%—Salesforce is leveraging strong cross-selling opportunities across its product portfolio, resulting in double-digit revenue growth in its subscription and support segment for the last three quarters. The Zacks Consensus Estimate projects fiscal 2027 revenues for this segment at approximately $43.99 billion, suggesting a 12% year-over-year increase.
In comparison, Salesforce’s rivals, Microsoft and ServiceNow, are also enhancing their AI capabilities, with Microsoft integrating features into Dynamics 365 and ServiceNow employing AI for automating IT and customer service tasks. Despite these advancements, Salesforce’s shares have dropped 36.5% over the past year, while the broader industry saw a decline of 12.9%.
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