RXO, Inc. is advancing its agentic artificial intelligence initiatives and digital workflows amid tightening freight cycles. In Q1 2026, the company automated over 500,000 calls, aiming to enhance productivity and reduce costs as it navigates a challenging market environment.
Key metrics highlight RXO’s performance: bidding speed improved by over 10 times on RXO Connect; digital quotes increased 30% sequentially, and digital gross profit per load rose by more than 30%. Additionally, the percentage of spot market volume increased from 33% in Q1 2026 to 35% in April 2026, suggesting greater revenue potential despite market pressures.
Productivity improved by approximately 15% year-over-year, even as brokerage headcount declined significantly. Adjusted EBITDA dropped to $6 million in Q1 2026 from $22 million the previous year, with a gross margin of 14.2%. The company is focusing on enhancing digital execution to stabilize profitability as market conditions continue to evolve.
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